Bestvisit has an informative online marketplace and shop platform with public e-shops. The trader wants to create an account at the informative online marketplace and shop platform with public e-shops, in addition to his existing, physical trading place, and to which customers can use the can place orders online, view collections and collect information. The Merchant acts entirely in his own name and own company so that he can keep everything completely under control of A-Z.

Bestvisit grants a license to the merchant for the use of the informative online marketplace and shop platform with public e-shops (rates contact Bestvisit). The trader acts entirely in his own name and own company and for his part he commits to use the Bestvisit informative online marketplace and shop platform with public e-shops and the maximum promotion or sale of his products.

Activate the merchant account
At the start of activating the account, the merchant provides the following: Contact details (address, e-mail, telephone number), business hours, description of the business, mobile phone number of the business (for internal use only), VAT no. and possibly logo

Exploitation of the account
The trader himself must add the data and information to the informative online marketplace and shop platform with public e-shops and ensure that the contact details are always up to date. In the event of any change, this will be reported and adjusted on the account and the e-shop. The merchant will provide a good and correct description and images with a offered product. For goods that are not immediately available, a clear indication must be given of the estimated delivery time.

: All prices are always including VAT in accordance with the legislation. If transport, reservation or administrative costs are charged, this will be mentioned separately. For registered mail and express shipments (on request only) extra costs will be charged.

which method can the customer choose:
By bank transfer: The customer by transferring it within 5 days after ordering, after receipt the items are sent. The customer may pay directly to the merchant so that no additional costs are charged
The customer has or has not reserved and comes to pick up and settle with the merchant
Maestro or Bancontact: This is received centrally by us for you and deposited weekly with deductions for a payment commission of 3%
Credit card: the amount is reserved and only amortized after your item has been sent. This is received centrally by us and paid on a weekly basis with deductions for a payment commission of 3%.

Delivery time: after the payment of your order has been received, you must send the order the same or the next working day. If your order consists of non-stock items that can no longer be delivered, then in consultation with your customer, the excess amount paid will be refunded or you can exchange with another article from your webshop.
All items are checked before they are sent, for damage and for defects

Shipping: Bestvisit or the merchants are not liable for damage caused by incorrect and / or incomplete information provided by the customer. Incorrect delivery addresses are the responsibility of the customer and may give rise to additional costs that are borne by the customer. If the customer requests a method of delivery that deviates from the method applied by the seller, any additional costs will be passed on to the customer.
Collection: orders can be reserved and picked up by the customer, after agreement with the relevant merchant or by email. In that case you can pay cash or payment with a card if the relevant trader allows this.

Cancel: orders can be canceled by the customer within 24 hours after placing the order, only by email directly to the relevant merchant. If the merchant has not received payment for your order within 5 calendar days, he can cancel the order. If the customer chooses 'pay on collection' then your order will be reserved for you 7 calendar days. If you have not picked up within this period, the items will be added back to the stock. Action or discounted items can not be canceled

Exchange: The customer has the right to exchange the order within 14 calendar days of receipt, except for ........ (hygienic reasons). The customer must within 24 hours after receipt of his order by mail to make known what he wishes to send back. The costs for the return shipments are at the expense of the customer unless otherwise stated and these items must be returned unworn, undamaged and in the original packaging, in a protective manner. After receiving the return shipment, Bestvisit will refund the amount to you provided that no shortcomings mentioned above are noted above. Promotional prices or discounted items can not be exchanged.

Returns and refund? The customer has the right to return the law order within 14 calendar days after receipt. The provisions of this article apply only to customers who purchase products online in their capacity as consumers (natural person who acts for purposes outside his trade, business, craft or profession).
The merchant pays back as soon as he has handled your return. Most returns are processed within 5 business days after they have been returned.

Retention of title: The delivered goods remain the property of the trader until after full payment of the price, including all costs and charges, negligence interest and fees. In the event of non-payment, the trader reserves the right to take back the goods, legally and at the expense of the customer. The risk of loss or damage, however, passes to the customer from the delivery

Warranty: all items are checked for defects before shipment. Should it happen that an item is damaged, not due to the shipment, then this must be reported within 24 hours after receipt by mail. The trader will then decide which solution he can offer. Complaints that come in later will not be treated anymore
The products are covered by the guarantee as provided for in the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods. This law offers the consumer guarantee in case of non-conformity of the consumer goods, this is when the delivered goods do not match the requested or ordered goods.
The consumer can not invoke the legal guarantee for changes in the term or changes to the delivery location or for defects that he knew at the time of the sale.

The guarantee begins to run from the delivery of the good to the consumer.
Manufacturer's warranty: most manufacturers offer an extra guarantee, namely the manufacturer's warranty. Whether your item has this guarantee is shown in the documentation supplied with the article

Privacy & data: The personal data of customers as well as of the merchants are not sold to third parties and treat them strictly in accordance with the applicable legislation and confidentiality policy.

Intellectual property rights: The contents of this website, including the name, logos, photos, product and company names, texts, drawings, images, information and such are protected by intellectual rights and belong to Bestvisit and / or entitled third parties. Nothing may be used without prior and explicit permission.